PRIVACY POLICY
How your personal information is used by iDialthru is brought to you by iCX Europe Ltd.
When you place an query with iDialthru, we need to collect certain information
to be able to process your queries. The information is sent to us via an SSL encrypted server.
This information will form part of a permanent record of your dealings with iDialthru.
When you email us, we may ask for certain information to be able to check this record
and answer your questions quickly and accurately. When you contact us, in any way, we may
make a note of this contact if it is relevant to your permanent record.
This allows us to provide a higher level of ongoing customer care.
We will keep your personal details, given to us by you or others during your
relationship with us and other companies in the ICX Europe Ltd.
These include:
- details you give us on application forms or during conversations with you on the telephone
- details you give us so that we can provide you with goods and services
You agree that we may use and update this centrally held information:
- to provide you with other services;
- to identify other products and services which might be suitable for you;
- to prevent and detect fraud;
- to update our records about you;
- to check your identity.
We may also use your information for research and statistical analysis with
the aim of improving our services.
The information we hold about you is confidential.
We will only disclose it outside of iCX Europe Ltd. when:
- you give us your consent,
- in order to obtain professional advice,
- we or others need to investigate or prevent crime (e.g. to fraud prevention agencies),
- the law permits or requires it, or any regulatory or governmental body requests or requires it, even without your consent, or,
- there is a duty to the public to reveal the information.
Use of cookies
This website uses cookies. Cookies collect information about your use of
the website, including things like your connection speed, details of your operating system,
the time and duration of your visit and your IP address. The information collected by
cookies enables us to understand the use of our site, including the number of visitors we have,
the pages viewed per session, time exposed to particular pages etc. This in turn helps us
to provide you with a better experience, since we can evaluate the level of interest in the
content of our website and tailor it accordingly. We will not attempt to personally identify
you from your IP address unless required to as a matter of law or regulation or in order to
protect our or our other customers' rights. Most browsers automatically accept cookies.
You can set your browser options so that you will not receive cookies and you can also
delete existing cookies from your browser. However, you may find that some parts of the
site will not function properly if you refuse cookies.
Monitoring
We may monitor, record, store and use any telephone, email or other
electronic communications with you for training purposes, so that we can
check any instructions given to us and to improve the quality of our
customer service.
We will monitor network traffic from time to time for the purposes of
backup and problem solving and in order to ensure that you are not
misusing any of the services provided to you.
Protecting your privacy
To the extent that sensitive personal data is processed about you, we
will employ appropriate security measures given the nature of that data.
However, you recognise that your use of the Internet and our website is
entirely at your own risk. We have tried to create a secure and reliable
website for our users. However, we have no responsibility or liability
for the security of personal information transmitted via the Internet.
We may need to provide some of your personal information to third
parties that we use for the purposes of delivering specific services to
you (e.g. customer support)
Our website may provide links and banner advertisements to third party
sites. Please note that we are not responsible for, and have no control
over, information that is submitted to or collected by these third parties.
Since we do not control those websites, you are responsible for reviewing and
abiding by the privacy policies of these third party sites.
Accurate Information
It is important that you give us accurate information. If you give us
false or inaccurate data and we suspect fraud we will record this at the
fraud prevention agencies.
You are responsible for informing us that your personal details have
changed: for example, a change of address or to your title. You confirm
that you will inform us of any change to your personal information as
soon as is reasonably practicable in order that we may update our records.
Please note that notification of any change to your personal information must be in
writing (to the email address below), and should include your account and/or telephone
numbers with us.
If you feel your privacy has been breached by us, then please write to
customer@icxeurope.com
Contacting You
During your time on this site you will have the opportunity to consent
to us contacting you by e-mail, phone, post, SMS or MMS from time to time
occasionally about products and services which iCX Europe Ltd. or other
carefully selected third parties.
Security
You must not use any computers, computer equipment, network resources or
any services provided by us for any illegal purpose, or for accessing,
receiving or transmitting any material deemed illegal, indecent, offensive
or otherwise unacceptable under UK law.
You must not use any false identity in email or other network communications.
You must not use the services and/or network systems or any part
thereof for fraudulent activities, or to breach another organisation's
security (cross-network hacking). This is an illegal act and prosecution
under criminal law may result.
Changes to Privacy Policy
Please note that this policy will be reviewed, and may change, from
time to time. The revised policy will be posted to this page so that you
are always aware of the information we collect, how we use it and under
what circumstances we disclose it.
Your consent
By using this website you are consenting to this privacy policy. We may in the
future change this policy, and if we do so we will post the amended policy on this website.
Decision Making
Any decision made by us in relation to the services provided to you shall be final.